Troubleshooting & FAQ

Most frequent questions we're asked

7 Articles

  • Anaxi seems to have lost connection to my repo or ticketing tool If you see all your reports stay in grey and your data is not updated, there might be a few reasons for this to happen: 1) You changed...
  • I can't see my project listed There are several potential causes if you don’t see your project listed: 1) You didn’t connect the right account You can access your...
  • Sometimes Anaxi is slow to load the data There may be several causes to this: 1) The API of the tool used (Jira, GitHub) is down or slow Unfortunately, in that case, there is...
  • My Github / Jira account is behind a firewall. Can I still use Anaxi? For GitHub, unfortunately this is not yet the case. We will notify you when this becomes possible For Jira, it does work. Please refer...
  • How to contact us There are many ways to contact us! You can simply chat with us by clicking on the bottom right chat icon. We will reply as soon as...
  • I can't connect my Jira account It is possible that Jira asks for a CAPTCHA to validate that you are a human. This in general happens if you made a typo in your...
  • How do I delete my Anaxi account? For now, we delete Anaxi account manually. So you just need to send an email to delete_my_account@anaxi.com with the email address that...
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